User Centred Innovation.
Define the product or service your users really need:
○ Discoveries
○ Ethnographic research
○ User needs prioritisation
○ Competitor analysis
○ Innovation workshops
Service Design.
Gain a holistic understanding of your end-to-end customer experience across multiple channels and touch-points:
○ Customer journey mapping
○ Identify & prioritise customer pain-points
○ Overlay business goals and capapbilities
○ Future customer journey design
UX research & evaluation.
Understand how users interact with your digital touch points. Reduce risk by ensuring critical tasks are easy to perform with your product or service.
Testing designs and journeys with real target customers:
○ Moderated lab tests
○ Remote tests
○ Mobile, web, desktop & multi-channel journey evaluations
○ Connected device an immersive tech UX consultancy
Persona creation.
Understand your customers better, how they use your products and how their needs for your service differ. All based on world class design research.
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